The project involved seeking feedback from current student visa holders about DIAC’s current client service and possible improvements. With the assistance of DIAC Client Service staff, ASR arranged and conducted:
- Interviews of education related peak bodies and providers;
- Focus groups with DIAC staff involved with the student visa program;
- Focus groups with current student visa holders; and
- Current students visa holders.
Following these data collection activities, a national web survey of current student visa holders was conducted and more than 5,000 students responded. Various uses of contact channels were researched. Analysis included understanding which service dimensions were more or less important to different cultures.