Making Information Meaningful

Regulatory stakeholders

ASR has considerable experience in generating stakeholder feedback for government agencies and government-owned business enterprises (GBEs). We work closely with clients to understand the detailed nature of feedback required (the scope of a study) as well as how feedback will be used in ongoing operating activities. In some cases, there is a mandated requirement or public commitment to obtain feedback; in other instances there may be a particular issue that needs to be investigated or tracked.

Using client background material such as strategic and operational business plans and previous research, ASR, with client assistance, builds a series of questions. It is important for us to keep in mind how the answers to these questions will be analysed and reported, particularly over time.

Methodology varies for stakeholder studies. Some can be totally depth interviews, some can be a combination of depth interviews and paper and/or web surveys and some can be a combination of different audiences where one audience is interviewed and another audience or stakeholder group provides feedback through a web survey or series of surveys.

Depending on the nature of the study, Australian Bureau of Statistics Statistical Clearing House approval may be required. ASR is experienced in working with the Clearing House and so understands their requirements.

ASR has conducted regulatory stakeholder studies in the following areas:

  • Financial services
  • Health insurance
  • Training provision
  • Work health and safety.