Making Information Meaningful

Survey services overview

Australian Survey Research offers a full-service survey, research and analytics bureau. We are an established social and market research agency providing specialised services to a blue chip client list including top 100 companies, key Australian and state government departments and agencies, major universities and not-for-profit organisations.

A handful to more than one million people or organisations can be involved in our research. Typically, projects involve somewhere between 1,000-10,000 respondents (if a quantitative survey is involved). We combine a variety of quantitative and qualitative techniques in a single project, such as conducting personal interviews and focus groups before moving onto a web survey.

We also create custom reporting suites for small and large datasets. These reports can be produced for individuals (such as multi-rater / 360° feedback) and organisations (like employee or customer surveys) as well as for long-term purposes (like industry-wide benchmarking).

Projects range from one to two weeks in duration to three-year benchmarking studies, and cover a number of industry sectors and companies as well as individuals.

We combine research and IT skills to deliver analytic insight in a diverse range of areas:

  • Stakeholder and community feedback
  • Customer and member satisfaction
  • Employee satisfaction, engagement and leadership development
  • Project / program evaluation.

ASR principals have content expertise in conducting research the following areas:

  • Education
  • Work health and safety
  • Multi-cultural activities / migrant settlement
  • IT user issues
  • Regulatory environments
  • Delivering water supplies
  • Member organisations.

We specialise in projects requiring a combination of qualitative and quantitative techniques. We undertake large and small research assignments and are happy to perform a complete end-to-end project, or just the part you want, like only data collection. We have particular expertise in designing and delivering web surveys and in approaching potential respondents or participants in innovative ways. We regularly take advantage of our in-house web surveying software, SurveyManager to collect data, but not every project includes this platform.

First and foremost we use fit-for-purpose research methodologies. We do nothing off-the-shelf; most of our work is bespoke and is always designed with your research purpose in mind. This means that we commonly undertake research using a variety of data collection methods.

We use a variety of methods to meet assignment requirements including face-to-face and telephone depth interviews, foyer and exit interviews as well as mini to large scale focus groups. We use paper to collect data, but also use mail outs to direct respondents to web surveys.

Our consultants are noted for their expertise in working in highly sensitive environments, with people who may be at risk in expressing their views. We are also experienced in working with interpreters and we can conduct our own recruitment.
We perform routine and specialised statistical analysis and reporting on completed survey and other data for various statutory bodies, government agencies and companies.

We subscribe to the National Privacy Guidelines and to the additional requirements of the Australian Market and Social Research Society (AMSRS), the Association of Market and Social Research Organisations (AMSRO), and the Australian Information Industries Association (AIIA).