Making Information Meaningful

Support

Technical support

SurveyManager is supported by the consultants and programmers who designed and wrote the program. We provide technical support 9.00 am to 5.00 pm Monday – Friday (AEST) during business days. You can phone or email us directly, and we will deal with your problem immediately. Support is proved on site and by telephone, email, Skype and webinar.

Consulting support

SurveyManager is supported by the consultants and programmers who designed and wrote the program. We are questionnaire design and analysis experts. No client query is considered too dumb to answer. We will provide you with a supportive and encouraging environment – after all, we were novices once!

We provide consulting support 9.00 am to 5.00 pm Monday – Friday (AEST) during business days. You can phone or email us directly, and we will deal with your problem immediately. Support is proved on site and by telephone, email, Skype and webinar.


Custom programming

ASR designs and develops database-driven web applications. These include web sites which 'do something' and they may involve e-commerce capabilities. Many of these web site applications are built as part of ASR's survey and research business and are confidential to the client.

We have expertise in a variety of databases (Oracle, SQL Server, SQLBase, MySQL, etc) and development environments including MVC, C#/.NET, MTS/ASP, HTML and XML. Our development team offers a complete solution, from original system design, software development, testing, documentation and commissioning. Your application can be hosted by us or you can host it.


Registered research service provider

ASR is a Registered Research Service Provider (No. 40503). This means that clients who want to undertake R&D costing less than $50,000 can have us do it for them and obtain the 125% tax concession on this expenditure. The company is registered in the areas of:

  • Statistics
  • Other Mathematical Sciences
  • Information Systems and Technologies
  • Computer Software
  • Other Information Computer and Communication Technologies
  • Other Applied Sciences and Technologies.

Benefits

The benefits of working with ASR as a RSP include:

  • ASR has met a strict set of criterion to qualify for RSP registration - you are assured that we have met a set of criteria relating to our ability to provide quality R&D services.
  • Prepayments for contracted Australian R&D may be claimed by your company up to twelve months in advance of the work being carried out.
  • Your company can claim a R&D tax offset for eligible expenditure on registered R&D activities, even when your total claim is less than the usual threshold of $20 000 in an income year.
  • Ability to undertake R&D programs without having to invest in costly R&D equipment and expertise. ASR has already made the investment in technology labs, test equipment, staff training and supplier vetting.