Making Information Meaningful

Case studies

East Gippsland Water

In October 2012 East Gippsland Water commissioned ASR to conduct a customer satisfaction survey of its customers. The aim of the study was to measure customers’ satisfaction with and East Gippsland Water’s performance in the three key areas of water supply, waste water and information that East […]

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Hunter Water

In late 2008, Australian Survey Research (ASR) won a public tender to conduct customer research for Hunter Water for the period 2009-2011. The first phase of the contract was to develop a strategic customer research plan. The plan was developed through a series of extensive consultations with […]

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Queensland Rail

Queensland Rail

Project Outline

A Government-owned Business (GOB) operates a state-wide rail network. In 2002 it introduced a new set of corporate values and behaviours, and made a commitment to generate an employee index of how well the organisation was demonstrating these values. The index is […]

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DIAC Update of detainee visitor procedures

Project Outline

This project was initiated as a result of the recommendations within the Palmer and Comrie reports. ASR sought feedback from detainee advocates, detainees and their visitors (mostly family and friends and others providing services such as legal and religious bodies) as well as DIAC […]

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