January 23, 2020

State Auditor-General’s Office (AGO)

ASR has conducted a number of surveys for this State-based AGO and these generate data for use in their performance audits. Example projects include: Survey of over 200 State Government agencies including TAFE colleges and hospitals relating to governance activities and board composition. Board chairs and CEOs of the in-scope […]
January 23, 2020

NCRIS Evaluation

A major Australian Government Department commissioned ASR to conduct  research that formed part of an evaluation of the National Collaborative Research Infrastructure Strategy (NCRIS) programme and its 27 projects. A survey was conducted online using SurveyManager. ASR’s responsibilities were to: Refine the questions required for the questionnaire, including undertaking trial […]
January 23, 2020

Attorney-General’s Department – civil dispute resolution legislation

The Dispute Resolution Section within the Access to Justice Division of AGDs selected ASR to assist them in evaluating the Civil Disputes Resolution Act (2011)—a fairly new act that was somewhat controversial within the legal profession. The two target audiences for the survey were legal practitioners including court officers and […]
January 23, 2020

Student accommodation provider – annual residents’ survey

In the same way it would conduct an employee survey, ASR collects data for, analyses and reports on student resident satisfaction at an accommodation provider’s 20 resident villages with over 12,000 student beds across Australia. The accommodation provider runs university student residential halls and tracks resident satisfaction with services and […]
January 23, 2020

Australian Government – Document Verification Service (DVS)

ASR was commissioned by the Attorney Generals’ Department (AGD) to conduct a customer satisfaction survey of customers and Gateway Service Providers that use the Documentation Verification Service (DVS). This was a business to business stakeholder research project. The DVS is a national online system that allows organisations to compare a […]
January 23, 2020

Australian Veterans’ Affairs Hospital patient Survey

ASR and Paperhouse Document Management are conducting a patient satisfaction survey among the 50,000 veterans that are admitted to hospitals and mental health care centres around Australia. Patient Satisfaction was a component of DVA’s Pay for Performance (P4P) initiative with DVA’s contracted private hospitals, the purpose of which was and […]
January 23, 2020

NSW HealthShare – Food Services and Hotel Services Surveys

Since late 2016, ASR has developed and run for NSW HealthShare their Patient Food Survey and the Housekeeping Survey. This a complete end to end engagement for both surveys, involving the design, print, outward distribution to hospital sites and inbound processing of completed surveys. To date, over 54,000 food surveys […]
January 23, 2020

Detainee experiences in detention

Building on a previous visitor study, ASR worked with Immigration detention staff to develop a research program to explore detainees’ current experiences while in different forms of detention. The research project focused on Darwin, Villawood and Maribyrnong detention centres. We interviewed detainees as well as detainee advocates and service providers, […]
January 23, 2020

Settlement outcomes of migrants

ASR completed the SONA study (settlement outcomes of new arrivals) in 2010. The study involved a qualitative component followed by a large scale quantitative cross-sectional survey of humanitarian, family and skilled migrants who had been living in Australia from 12-60 months. This study was a first for the department and […]