You don't need to leave SurveyManager to set up distribution emails, logic-based email templates, notifications and personalised respondent reminders. Our software has an inbuilt email client - so powerful that some clients set up dummy survey projects just in order to reach large numbers of people with our customised emails.
Schedule invitation, reminder and thank you emails:
SurveyManager intelligently integrates SMS and email messaging such that a recipient can receive an invitation, reminder or thank you message by a combination of SMS or email according to user-set parameters and/or their response.
The SMS message system interfaces with a local SMS provider chosen for its high security and assurance that all SMS messages remain within Australia.
SurveyManager enables the creation of tailored SMS templates for invites, reminders, and other purposes.
The SMS service can be turned on/off at the Application group level and further down at each survey level. Message Media is a current provider for the SMS service.
Australia had 30 million phones in use in 2013 - that's 1.3 phones for every one of us! This means they are an important source of feedback as well as communication.
There are few restrictions on the complexity of the design that a Smartphone questionnaire can have compared to a web only questionnaire. Users are able to design questionnaires, quizzes, polls, etc in three modes:
SurveyManager automatically detects the respondent's device and presents the appropriate web or mobile interface. As more people are using their mobile phones to read and send emails, it is likely our mobile phone feature will be useful to broadcast messages as well as collect data & responses by e-forms and surveys, respectively.
SurveyManager allows you to preview both web and mobile interface while you are designing a survey in the system. This shows you exactly how your survey is going to look like on a smartphone.
The use of Near-Field Communications (NFC) chips and RFID in mobile phones allows for new events-based surveys based upon geofencing (geographic zoning). For example: when a person enters a shopping precinct a specific, contextual survey (e.g. time of day) can be triggered and sent to that individual's phone. This will allow retailers to modify products based upon survey results and insights gained.
Surveys that use proximity and incentive systems (e.g. geofencing) to push out to mobile devices and offer benefits for completion.
Surveys that provide feedback and information to the respondent encouraging them to persist or become part of an ongoing panel or respondent pool
Surveys that expand and cascade across social networks through sharing technologies
Surveys that hook into third-party data to apply benchmark, comparison data or derive new information by using multi-variant data
These advances in survey capabilities parallel advances in mobile intelligence (e.g. NFC and RFID chips), software self-learning, independent data integration services and M2M (machine-to-machine) technologies that share data across smart networks.
If you are interested in any of these areas, please contact us for a no-obligation discussion.