Human resources


 

Performance management

ASR principals have considerable experience in designing, implementing and refining performance management processes. This experience has been gained from working with a wide variety of organisations.

We can assist you in working with the latest trends in performance management such as encouraging dialogue, aligning goals and KPIs, using scorecards and dashboards, developing talent matrices as well as using any medium for your system, such as paper and web or a combination.

Components of a performance management system that ASR works with are:

  • Position descriptions which can be unique for each employee or generic for multiple roles
  • Performance plans based on key performance indicators, actions and targets, as well as personal goals that may be different from KPIs
  • Training and career plans that link to position descriptions or succession planning
  • Assessments that can occur at any time of the year and as little or as often as needed
  • Multi-rater assessments including from other team members, or other managers.

ASR can also assist you in refining your existing processes so that they are simple, easy to train for, yet powerful in helping maintain or improve individual employee’s focus and talents.

 

Workforce profiling

ASR’s principals have conducted numerous whole-of-organisation projects around the concept of workforce profiles. Profiles are usually based on standardised behaviours, skills, knowledge and other forms of competencies.

Through building skill and knowledge taxonomies that are organisation-specific (noting that profiles between organisations often contain many similar items), ASR is able to describe positions, people and training courses.

By matching any two of these three items many human resources management processes can be populated with useful information.

Examples include:

  • Selection - matching a job with candidates to find best fit.
  • Training needs - matching a person’s profile with their current job to identify gaps. These training gaps can be aggregated to identify priority training needs across an organisation.
  • Career plans - matching a person’s complete profile against a range of potential positions to identify a personal career plan.
  • Succession planning - matching a position against many potential candidates to identify who could fulfil a role in the future and what development needs should be addressed to make succession as smooth as possible.
  • New to role training suite - matching available training courses to position profiles to identify a suite of courses that should be completed by any new incumbent.

The challenge in workforce profiling is to build a comprehensive and well-structured taxonomy while making it simple to search and apply. ASR uses software to store taxonomies and also to conduct matching people and jobs to generate training needs.

ASR has conducted workforce profiles for the following needs:

  • Mapping the skills sets needed and held in a marketing community within a large telco
  • Identifying successors for executive positions
  • Identifying successors and training needs for a critical job role within a large organisation
  • Mapping all skills and knowledge and all positions within an LNG plant and refinery
  • Mapping all skills and knowledge for an electronics manufacturer and wholesaler
  • Identifying training needs by mapping jobs and people of an IT department within a very large educational institution
  • Writing standardised position descriptions.