Making Information Meaningful

case studies

WorkSafe Stakeholders

WorkCover Stakeholder survey

WorkCover commissioned Australian Survey Research (ASR) to conduct a survey of a range of stakeholders’ recent interactions with WorkCover. Target survey respondents were people who had interacted with WorkCover across 14 different types of interactions during the period May 2012 to March 2013.The survey was conducted in […]

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Department of Innovation Industry Science & Research

Department of Innovation Industry Science & Research (DIISR)

The Small Business Online research project (SBO) measured the effectiveness of the small business online training program, a government initiative designed to introduce or help small businesses take advantage of the digital economy, namely web technologies. This project was of government ministerial interest as it formed part of […]

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Worksafe inspectors

WorkCover High consequence, low frequency incidents business survey

WorkCover commissioned Australian Survey Research (ASR) to obtain feedback from various persons conducting a business or undertakings (PCBUs) that underwent the high consequence, low frequency (HCLF) verification process. Feedback about the HCLF program was also obtained from WorkCover Inspectors involved in the program.

The program targeted various businesses […]

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Detainee visitors

DIAC Update of detainee visitor procedures

This project was initiated as a result of the recommendations within the Palmer and Comrie reports. ASR sought feedback from detainee advocates, detainees and their visitors (mostly family and friends and others providing services such as legal and religious bodies) as well as DIAC staff and service providers […]

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Immigration affairs

DIAC Client service discovery exercise

ASR conducted a discovery exercise for the Client Information Taskforce in November 2005. The objective was to inform ASR of the context of DIAC’s clients and why and how they interact with the department and its various agents (also called third parties). This discovery phase was also […]

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Student visa holders

DIAC Service of student visa holders

The project involved seeking feedback from current student visa holders about DIAC’s current client service and possible improvements. With the assistance of DIAC Client Service staff, ASR arranged and conducted:

Interviews of education related peak bodies and providers;
Focus groups with DIAC staff involved with the student […]

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ICT user satisfaction

DIAC ICT user satisfaction

ASR conducted internal client surveys for the department as part of an ongoing contract with DIAC’s Business Solutions Group. We assessed staff satisfaction with and perception of performance of DIAC’s out-sourced information and communication technology (ICT) providers: CSC and Optus.

Every six months ASR surveyed […]

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Working holiday makers

DIAC Former working holiday makers

ASR conducted an international web survey of over 100,000 former working holiday makers (WHM) covering 55 contries. The project collected information about why WHM’s visited Australia, where they visited and the jobs they performed while in Australia, any skills or education they have obtained during their […]

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Christmas Island detainees

DIAC Detainee experiences in detention

Building on the visitor study, ASR worked with DIAC detention services staff to develop a research program to explore detainees’ current experiences while in different forms of detention. The research project focused on Darwin, Villawood and Maribyrnong detention centres.

Detainee advocates and service providers, including two health professionals […]

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Settled Migrants

DIAC Settlement outcomes

ASR completed the SONA study (Settlement outcomes of new arrivals) in 2010. The study involved a qualitative component followed by a large scale quantitative cross-sectional survey of humanitarian, family and skilled migrants who had been living in Australia from 12-60 months. This study was a first […]

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