Case Studies
ASR has extensive survey experience in human resource, market, social, government and custom research. We apply a range of methodologies in our research activities and are always prepared to adapt these to meet specific client requirements. As well as using traditional methods to collect information, the company has its own web and e-forms software system which it can apply to research & survey assignments.
Typical projects involve some or all of the following: project initiation, publicity or communication strategies, questionnaire design, data collection, analysis, interpretative reporting, and client presentations.
We perform routine and specialised statistical analysis and reporting on completed survey and other data for various statutory bodies, government agencies and companies. We can offer web data mining and reporting on modest as well as very large data sets.
Case study categories
January 23, 2020
ASR was engaged to administer a multi-survey research project across a large, complex, decentralised education system. The project encompasses the design and implementation of surveys for students, parents, school staff, and office staff, culminating in the production of reports for several hundred schools and various office teams. The project involved: […]
January 23, 2020
A State Government Education Department engaged ASR to conduct a survey of all school staff in primary, secondary, primary/secondary, special and language schools. This survey ran annually for some years. The content of the survey was provided to ASR by the Department. ASR hosted and administered the survey to over […]
January 23, 2020
The Victorian Curriculum and Assessment Authority (VCAA) engages ASR annually to conduct an online survey of Victorian VCE teachers about a range of examination-related issues. The survey was first conducted in 2007. Between 900 to 1000 teachers respond to the survey and provide feedback on exam content for around two […]
January 23, 2020
The stakeholder survey was part of this regulator’s ongoing commitment within its service charter to seek views on how it regulates registered training organisations (RTOs). The results are used to measure customer satisfaction which feed into its operational and strategic plans. Organisations interacting with the regulator for a range of […]
January 23, 2020
ASR was commissioned to develop, conduct and analyse a survey of State fishing licence holders regarding recreational fishing. ASR created an online survey in SurveyManager with a simple link that could be promoted by the SFA using various methods of outreach, including direct emails, websites, fishing club email lists, and […]
January 23, 2020
In 2013, the Aquatic Protected Areas Unit within DPI engaged ASR to conduct a study to assess the lifting of a recreational fishing amnesty in marine park zones in NSW. A range of respondents were invited to participate in the study, including recreational fishers, identified key stakeholders and the broader […]
January 23, 2020
DPI (Fisheries) engaged ASR to conduct a web survey of recreational fishing licence holders. The focus of the survey was to identify how fishers wanted licence revenue to be invested across seven funding areas. For each funding area, respondents were asked to rate their awareness, perceived benefit and extent of […]
January 23, 2020
This research involved a cross-section of the community including property owners and tenants. The reputation survey focused on key business metrics of community satisfaction with water supply as well as value for money, ways of interacting with the Corporation, its standing in the community, pricing and Corporation staff. Metrics generated […]
January 23, 2020
ASR conducts a number of employee surveys every year. We use a variety of scales depending upon client requirements, including importance and performance. Over the years our clients have included Queensland Rail (14,000 employees), IT companies, AAP, RailCorp, Sydney Water, Austrade, Workplace Authority, Enertrade, and the Department of Premier and […]
January 23, 2020
ASR has conducted a number of surveys for this State-based AGO and these generate data for use in their performance audits. Example projects include: Survey of over 200 State Government agencies including TAFE colleges and hospitals relating to governance activities and board composition. Board chairs and CEOs of the in-scope […]
January 23, 2020
A major Australian Government Department commissioned ASR to conduct research that formed part of an evaluation of the National Collaborative Research Infrastructure Strategy (NCRIS) programme and its 27 projects. A survey was conducted online using SurveyManager. ASR’s responsibilities were to: Refine the questions required for the questionnaire, including undertaking trial […]
January 23, 2020
The Dispute Resolution Section within the Access to Justice Division of AGDs selected ASR to assist them in evaluating the Civil Disputes Resolution Act (2011)—a fairly new act that was somewhat controversial within the legal profession. The two target audiences for the survey were legal practitioners including court officers and […]
January 23, 2020
In the same way it would conduct an employee survey, ASR collects data for, analyses and reports on student resident satisfaction at an accommodation provider’s 20 resident villages with over 12,000 student beds across Australia. The accommodation provider runs university student residential halls and tracks resident satisfaction with services and […]
January 23, 2020
ASR was commissioned by the Attorney Generals’ Department (AGD) to conduct a customer satisfaction survey of customers and Gateway Service Providers that use the Documentation Verification Service (DVS). This was a business to business stakeholder research project. The DVS is a national online system that allows organisations to compare a […]
January 23, 2020
ASR and Paperhouse Document Management are conducting a patient satisfaction survey among the 50,000 veterans that are admitted to hospitals and mental health care centres around Australia. Patient Satisfaction was a component of DVA’s Pay for Performance (P4P) initiative with DVA’s contracted private hospitals, the purpose of which was and […]
January 23, 2020
Since late 2016, ASR has developed and run for NSW HealthShare their Patient Food Survey and the Housekeeping Survey. This a complete end to end engagement for both surveys, involving the design, print, outward distribution to hospital sites and inbound processing of completed surveys. To date, over 54,000 food surveys […]
January 23, 2020
The Department of Industry, Innovation and Science engaged ASR to build and host applications to deploy two cyber assessment tools that allows support of the performance of Australian Small and Medium Enterprises (SMEs) in the critical area of Cyber Security. The new cyber assessment tools are used by SMEs and […]
January 23, 2020
A major charge card company wanted to introduce a credit card in Australia in order to compete with the Big 4 banks. Toward the end of their product development, they had six credit card designs which they wanted to test on the public. The company had been quoted over $150,000 […]